Report a problem

If you encounter any issues or bugs while using Lumina software, please do not hesitate to promptly let us know. Our dedicated support team is always here to assist you in resolving any problems you may face, ensuring a smooth and efficient experience.

Summary

UPLOAD DOCUMENTS

Please include snapshots of the error file, error logs, a snapshot showing the problem in your data, and a description of the workflow and parameters. The more detailed the report is, the faster we can address your problem. NOTE: Error files (*.ma files) are created inside the “Error” folder in the project directory.